Shipping & Delivery

Every Fiorella order is poured, packed, and sent with care — from our hands to your door, anywhere in Egypt.

We want the wait to be the easiest part of the journey, so here is exactly how shipping works, what it costs, and how you can follow your order from the moment it leaves us.

We deliver across all of Egypt

We ship to all 27 governorates in Egypt — from the bustling streets of Cairo to the quiet of the New Valley.

Wherever your home is, your scent can reach it. Delivery is arranged per governorate, so the rate you see depends only on where you live.

Shipping rates by governorate

Shipping is charged based on your governorate. Here are the current rates, in Egyptian pounds:

Cairo — 50 EGP
Giza — 50 EGP
Qalyubia — 50 EGP
Alexandria — 55 EGP
Beheira — 55 EGP
Dakahlia — 55 EGP
Damietta — 55 EGP
Gharbia — 55 EGP
Kafr el-Sheikh — 55 EGP
Monufia — 55 EGP
Sharqia — 55 EGP
Ismailia — 60 EGP
Port Said — 60 EGP
Suez — 60 EGP
Asyut — 65 EGP
Beni Suef — 65 EGP
Faiyum — 65 EGP
Minya — 65 EGP
Aswan — 75 EGP
Red Sea — 75 EGP
Qena — 75 EGP
Luxor — 75 EGP
Sohag — 75 EGP
South Sinai — 80 EGP
Matrouh — 80 EGP
North Sinai — 80 EGP
New Valley — 80 EGP

Your exact rate is always shown clearly before you confirm your order, so there are no surprises.

Save on shipping as your order grows

The more your home fills with scent, the lighter the shipping feels.

Orders of 800 EGP or more — 50% off shipping.
Orders of 1,000 EGP or more — free shipping.

The discount is applied automatically to your order. A little gift, from us to your home.

Ways to pay

You choose what feels most comfortable. Fiorella offers two simple options, both handled through InstaPay or Vodafone Cash to 01550243996.

Option 1 — Deposit now, cash on delivery

Pay a 30% deposit via InstaPay or Vodafone Cash.
Your order is confirmed once the deposit is received.
Pay the remaining 70% in cash when your order is delivered.

Option 2 — Full prepayment

Pay the full amount upfront via InstaPay or Vodafone Cash.
Your order is confirmed once the payment is received.

Please send your payment receipt along with your order number so we can match and confirm your order quickly.

How your order is processed

Once your payment or deposit is confirmed, our small team begins preparing your order by hand.

Because every piece is poured in small batches, we take the time to make sure it is exactly right before it is wrapped and dispatched. During busy seasons, this step may take a little longer — and it is always worth it.

Tracking your order

Want to know where your order is? We are happy to keep you updated.

Reach us on WhatsApp at 01550243996 or email mina.elia192@gmail.com with your order number, and we will share the latest status.

Delivery timing

We do not promise fixed delivery dates — your exact delivery timing is confirmed at checkout and when your order is placed, depending on your governorate and the courier's schedule.

We would rather give you an honest answer than an overpromised date. When you order, we will confirm what to expect for your area.

Frequently asked

Looking for more answers about payments, products, or your city? Visit our FAQ, or see our Returns & Refunds policy.

Still unsure about something? Contact us — a real person will help.